Design and Engineering of Product-Service Systems (PSS): TheSEEM Methodology and Modeling Toolkit

Fabiana Pirola and Giuditta Pezzotta and Danial Mohammadi Amlashi and Sergio Cavalieri

Servitization is a global trend in the manufacturing industry that requires a challenging and complex transformation. In this context, engineering and design Product-Service Systems (PSS), capturing both product and service perspectives and balancing customer satisfaction and internal efficiency, are becoming more and more essential. To this purpose, the SEEM (SErvice Engineering Methodology) methodology is proposed, and the SEEM Modeling toolkit supporting its implementation is presented. Lastly, this chapter describes the methodology and the tool implementations in a case study on an Italian manufacturing company.

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Fabiana Pirola, Giuditta Pezzotta, Danial Mohammadi Amlashi, Sergio Cavalieri: Design and Engineering of Product-Service Systems (PSS): TheSEEM Methodology and Modeling Toolkit. In: Karagiannis, Dimitris; Lee, Moonkun; Hinkelmann, Knut; Utz, Wilfrid (Ed.): Domain-Specific Conceptual Modeling: Concepts, Methods and ADOxx Tools, pp. 385–407, Springer International Publishing, Cham, 2022, ISBN: 978-3-030-93547-4.

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@inbook{Pirola2022,
title = {Design and Engineering of Product-Service Systems (PSS): TheSEEM Methodology and Modeling Toolkit},
author = {Fabiana Pirola and Giuditta Pezzotta and Danial Mohammadi Amlashi and Sergio Cavalieri},
editor = {Dimitris Karagiannis and Moonkun Lee and Knut Hinkelmann and Wilfrid Utz},
url = {https://doi.org/10.1007/978-3-030-93547-4_17},
doi = {10.1007/978-3-030-93547-4_17},
isbn = {978-3-030-93547-4},
year  = {2022},
date = {2022-01-01},
booktitle = {Domain-Specific Conceptual Modeling: Concepts, Methods and ADOxx Tools},
pages = {385–407},
publisher = {Springer International Publishing},
address = {Cham},
abstract = {Servitization is a global trend in the manufacturing industry that requires a challenging and complex transformation. In this context, engineering and design Product-Service Systems (PSS), capturing both product and service perspectives and balancing customer satisfaction and internal efficiency, are becoming more and more essential. To this purpose, the SEEM (SErvice Engineering Methodology) methodology is proposed, and the SEEM Modeling toolkit supporting its implementation is presented. Lastly, this chapter describes the methodology and the tool implementations in a case study on an Italian manufacturing company.},
keywords = {},
pubstate = {published},
tppubtype = {inbook}
}